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Sales Terms and Conditions
Customer Complaints Process and Instruction
- 1.Warranty applies and extends only to the customers who made purchase directly from Edison.
- 2.After filling the “8D correction report form ”, original products must be returned in as good condition as received, except for ordinary wear; if the original products were used on the end-application , please provide the applied device, fixture etc. along with the original products. Once you send out the original products, please notify Edison of your issuance immediately .
- 3.After receiving the original products, Edison will provide Failure Analysis (3D) reports within 3 working days, (5D) reports within 5 working days, (8D) reports within 7 working days. Without any objection to the Analysis reports in 7 days, it shall be considered that You agree Edison to furnish remedy and act accordingly to such reports.
- 4.The warranty does not apply to the products that have been subjected to inadequate maintenance; misapplication or improper operation differing from the specifications indicated within the product’s specification sheet, intended purpose or manner; mishandling, carelessness, accidental loss or damage in transit; unsuitable site preparation; unauthorized modification or repair.
- 5.If You failed to comply with the aforesaid procedures of claiming defective and non- conforming Products, You acknowledge and agree that Edison may refuse such warranty claims.
- 6.Transportation costs of returning Products must be borne by the You , unless after examination the non-conforming is attributable to Edison.
- 7.Warranty Period
| Products | Series | Limited Warranty Period |
|---|---|---|
| LED (Light/Transformer/Horticulture/UV/IR) |
PLCC | 2Years |
| Federal | 2Years | |
| COB/DOB | 2Years | |
| EDVCSEL/EDITAN | 1Years | |
| DataLink | 2Years | |
| UV/IR | 1Years | |
| Module Products | AC/DC | 3Years |
| LED(Stage lights) | Federal | 1Years |
| LED(Automotive) | ALL | 1Years |
| Appliance lamps | Panel Light | 2Years |
| AC Down Light | 2Years | |
| Ceiling Light | 2Years | |
| Track Light | 2Years | |
| Street Light | 3Years | |
| Flood Light | 3Years | |
| Highbay | 3Years | |
| T5 Tube Light | 2Years | |
| T8 Tube Light | 2Years | |
| Tri-proof Light | 2Years |
- 8.After completing the form, attach it to the following form and send it to Edison’s customer service staff (RMA@edison-opto.com.tw)and get in touch.
- Updated: Jan 12th , 2023
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